Terms of service

TERMS OF SERVICE

Last updated: 24 September 2026

Welcome to Edwins Marketplace. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. USING OUR WEBSITE

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the security or operation of our website.

  • Provide false, misleading or fraudulent information when placing an order.

  • Use our website in a way that could damage, disable or impair the website or interfere with another person's use of it.

We reserve the right to refuse service, cancel accounts or restrict access where we reasonably believe that our website is being misused or that fraudulent activity has occurred.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other information displayed on our website are accurate and up to date.

However, colours may appear differently depending on your device or screen settings, and minor differences between product photographs and the physical product may occur.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

Product availability is not guaranteed until your order has been accepted and confirmed by us.

4. PRICES

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid for, except where the order was affected by an obvious pricing error or other circumstances permitted by applicable law.

Delivery or shipping charges, where applicable, will be displayed separately during the checkout process.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel an order where, for example:

  • The product is unavailable.

  • There is an obvious pricing or product description error.

  • We reasonably suspect fraudulent or unauthorised activity.

  • We are unable to verify the information provided.

  • Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law and our Refund Policy.

6. PAYMENT

Payment must be successfully received before an order is processed, unless we have expressly agreed otherwise with you.

We may use third-party payment providers to process payments. We do not generally receive or store your full payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

If a payment is reversed, disputed, declined or otherwise not successfully completed, we m