Refund policy

Refund & Returns Policy

Last updated: 24 September 2026

At edwinswardrobe , we want our customers to be satisfied with their purchases. If you have an issue with an order, please contact us so that we can assist you.

Returns

Customers may request a return within 7 days of receiving their order if the product is defective, damaged, incorrect, or does not match the product description.

Items must be returned in their original condition and, where applicable, with their original packaging.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the information and advise you on the next steps.

Refunds

If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.

Approved refunds will be made using the original payment method where possible.

Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.

Non-Returnable Items

Products that have been used, damaged after delivery, or returned without the original packaging may not qualify for a refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the standard returns process may apply.